CREDIT GUIDE | Mastoros Property Group Pty Ltd T/A The Bare Broker
Thank you for considering doing business with Mastoros Property Group Pty Ltd.
We are a Representative of a licensed provider of credit assistance under the National Consumer Credit Protection Act 2009. This document provides you with information about us, our Licensee with whom you are dealing and the services we provide.
Licensee’s Business Name
QED Credit Services Pty Ltd | ACN 147 272 295
Licensee’s Address
31 Ardentallen Road, Enoggera QLD 4051
Licensee’s Phone Number
1300 817 662
Licensee’s Email Address
Australian Credit Licence Number
387856
Our Licensee has authorised Mastoros Property Group Pty Ltd and Dimitri Mastoros as their Credit Representative:
Representative’s Business Name
Mastoros Property Group Pty Ltd | ACN 628 490 942
Representative’s Name
Dimitri Mastoros
Representative’s Address
30a Badminton Street, Mount Gravatt East QLD 4122
Representative’s Phone Number
0481 335 444
Representative’s Email Address
Business Credit Representative Number
511250
Individual Credit Representative Number
479333
If you are looking for consumer credit products, our role is to help you find a product that suits you. That process involves talking to you to understand your requirements and objectives in seeking credit, as well as understanding your financial position.
Our assistance process
We are required by law to ensure that any credit product with which we assist you can be deemed “not unsuitable” for you. In simple terms, this means that the product fits your needs and that you can afford to meet the financial repayments.
To establish this, we need to:
make enquiries with you as to your needs;
make enquiries with you as to your financial position; and
collect evidence from you to verify your financial position.
Once we have done this, we will then use our broking expertise to find a product in the market place that you can afford and that meets your needs.
With what products do we provide assistance?
In the past 3 months, the top 6 lenders that our clients have been placed with are:
St George
CBA
Advantedge
Liberty
NAB
ANZ
This is not to say that we will only deal with these lenders, it is simply that the products these lenders offer have been most suitable to our most recent clients. Your case may be different and we would look at your needs separately and independently of the above list.
How do our credit representatives get paid?
Our Credit Representatives are paid a commission directly from the lender. The lender may pay them a percentage amount upon settlement of your loan and may also pay them an ongoing percentage amount for the life of your loan.
These amounts are paid to the Credit Representative by the lender and ARE NOT payable by you. If you are interested and want an estimate of what the commission payment will be and how it is worked out, please just ask us or our Credit Representative and we will be only too glad to provide you with this information.
What if you are not happy with our services?
At Mastoros Property Group Pty Ltd, we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.
We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.
If, for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.
You can contact us by using whichever of the details on the next page best suits you. You can contact us by whichever of the following means best suits you:
Complaints Manager
QED Credit Services Pty Ltd
31 Ardentallen Road
Enoggera QLD 4051
Email: admin@qedrisk.com.au
Phone: 1300 817 662
If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.
We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within five (5) days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 30 days we will write to you to explain why and to let you know when we expect to have completed our investigation.
When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.
Taking it further
We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by our external disputes resolution scheme (EDRS), AFCA, an independent party. You can contact AFCA at:
AFCA
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678
Email: info@afca.org.au
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PRIVACY POLICY | Mastoros Property Group Pty Ltd T/A The Bare Broker
Collection and use of your information
Mastoros Property Group Pty Ltd and its representatives will only seek to collect necessary information from you in order to provide you with the credit assistance you have sought from us. We may also use this information for purposes associated with our services such as follow-up calls to assist you.
Disclosure of personal information
Mastoros Property Group Pty Ltd and its representatives will never unnecessarily exchange your personal or business information with any third party for any reason, unless compelled by force of law. However, in order to assist you, we may be required to provide your personal information to certain organisations. If your information is not provided, we may be unable to assist you. The types of organisations include:
Lenders
Our Licensee
Mortgage insurers
Other mortgage intermediaries
Valuers
Other organisations that assist us such as printers, mailing houses, lawyers, debt collectors, accountants and other auditors
In certain, specific cases our Licensee may contract an external audit service provider to ensure we are meeting our obligations and commitments to you under the National Consumer Credit Protection Act 2009 and this service provider may disclose your personal information to its team in India. You can be assured that we have full legal access to that overseas service provider as if they were domiciled in Australia, as required by the Privacy Act 1988.
Access and alterations to your personal information
You can gain access to your personal or company information or advise alterations to that information by contacting our office:
Mastoros Property Group Pty Ltd t/a The Bare Broker
Dimitri Mastoros
30a Badminton Street
Mount Gravatt East QLD 4122
dim@thebarebroker.com
Information which is easily accessible will be provided to you free of charge. However, information which is more difficult to access may have a fee associated with the request. You can also contact us for more detailed information on how we collect, handle and secure your personal information.
Marketing
From time to time, Mastoros Property Group Pty Ltd may contact you with information about products from either ourselves or our industry affiliates that we believe may interest you. To opt-out of receiving such information, simply let us know by contacting us directly using the office details above.
Security of your personal information
Mastoros Property Group Pty Ltd takes reasonable steps to ensure the security of your personal or company information from unauthorised access, theft or modification.
Feedback on the handling of your personal information
Should you be unsatisfied in the manner in which Mastoros Property Group Pty Ltd has handled your personal information please contact us (per details listed above). We will take all necessary steps to investigate and address your concerns. If the issue you have raised is not resolved to your satisfaction you should contact the Office of the Australian Information Commissioner at:
AIC
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
If you wish to view a copy of our full Privacy Policy, contact us on the details above. You can learn more about the Privacy Act and your rights at www.privacy.gov.au